Orders usually take 1-2 business days to be processed and prepared at our warehouse prior to shipping. 

Once your order has been shipped, you will receive an email/SMS/Facebook message with all of your order and tracking information so you are able to track your item.

As our warehouse is closed on Public Holidays and weekends, if your order was made on a Friday or the day before a Public Holiday, there is a chance it won't ship until the following Monday or next business day.

How Long does shipping take ?

Depending on the level of shipping service you chose at checkout (standard or express) and where you live will affect the delivery times.

The delivery times given with our shipping rates are based on the average delivery timeframes for each service and are to be used as a guide only.

Many factors outside of our control may affect the actual delivery time-frame.

The most common delays are caused by:

Courier unable to deliver (no-one is home)

Unusual delays due to COVID 19

Busy periods such as Christmas

Incorrect address given at checkout

If our system suspects an order as possibly being fraudulent, it is held from shipping until we can verify with the person making the purchase

The estimated delivery times are to be used as a guide only. We do not take into account possible delays caused by payment authorization and selected courier companies. 

We accept no responsibility for any loss or damage to goods occurring in transit. Once your parcel is in the hands of the selected courier company, it is up to the customer to follow up on any failed delivery attempts, incorrect delivery addresses, transit delays or any other shipping related issue. This is because once the parcel is signed over to the shipping carrier, it is now the customer's property and the shipping carriers now rely on information provided by the customer to successfully deliver the parcels and/or rectify any shipping issues.

I've received my tracking number, but it's showing as invalid. What does this mean?

When your order is first shipped from our warehouse, we create a tracking number for your order straight away. 

However, it may take a day or so for the courier to update their system with the live tracking information.

Until the courier has updated their system with your tracking information, it will usually show as 'invalid tracking number'. 

Rest assured this is normal and the tracking number will become 'live' once the courier updates it in their systems.

 

Depending on the level of shipping service selected and the courier used, the delivery courier may take a couple of days to update their system with live tracking information. 

Express services are usually updated by the next business day at the latest, whereas some standard services may take a couple of days to update